Cyan360 » supply_chain https://www.cyan360.com IT services Tue, 10 Oct 2023 10:29:11 +0000 en-US hourly 1 https://wordpress.org/?v=4.2.38 What is difference between a multi-channel and omni-channel customer experience ? https://www.cyan360.com/what-is-difference-between-a-multi-channel-and-omni-channel-customer-experience/ https://www.cyan360.com/what-is-difference-between-a-multi-channel-and-omni-channel-customer-experience/#comments Tue, 14 Jul 2015 11:33:04 +0000 https://www.cyan360.com/?p=2251 Multi-channel strategy allows customers to use the channel of their choice.  Multichannel is an operational view. Omni-channel, however,  is all about customer experience, orchestrating the customer experience across all channels so that it is seamless, integrated and consistent. Omni-channel includes the addition of social and mobile channels and anticipates that customers may start in one channel and move to another as they progress to a resolution.  Making these complex “hand-offs” between channels must be transparent for the customer.  Simply put, Omni-channel is Multichannel done right!

Omni-channel done right – Search Strategies – Organic search and paid search go hand in hand as they significantly affect one another. By implementing a search strategy, you can improve the number of searches for your brand and also drive more visits to your website or store.

]]> https://www.cyan360.com/what-is-difference-between-a-multi-channel-and-omni-channel-customer-experience/feed/ 0 Pallet Management in SAP retail http://scn.sap.com/thread/3750285 http://scn.sap.com/thread/3750285#comments Tue, 02 Jun 2015 12:49:36 +0000 http://scn.sap.com/thread/3750285

I just want to know if you have some ideas related to a pallet management

 

We manage  articles : article  type   “FRIP”  (perishables)  and for this article type,   we have  suppliers/stores orders        suppliers/stores deliveries     goods receipts from suppliers/ goods issues for stores           bills for stores / invoices control for suppliers.

 

I have to find a way to manage pallets as transport help equipment (not linked to any articles) and I don’t know  exactly which article type  I have to used

 

Summary:

 

There will be  around 15 articles “palets”  (= reference palets)

 

The goal  is to track    reference  pallets   from suppliers to platforms   and from     platforms to stores :  So to know how many  reference pallets  are received on platform ( with a good receipt from a supplier to a platform) and        how many  reference pallets  are send  from a platform to a store ( with a good issue from a platform to a store)

 

The  value of these reference palets   is  0 :   So, there is no bill   / no invoice control  for these articles .   There  is also no order for these reference pallets .  In first approach, there will  only   good receipts or  good issues  (maybe claims to adjust quantities) for these reference pallets     articles.



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I just want to know if you have some ideas related to a pallet management

We manage  articles : article  type   “FRIP”  (perishables)  and for this article type,   we have  suppliers/stores orders        suppliers/stores deliveries     goods receipts from suppliers/ goods issues for stores           bills for stores / invoices control for suppliers.

I have to find a way to manage pallets as transport help equipment (not linked to any articles) and I don’t know  exactly which article type  I have to used

Summary:

There will be  around 15 articles “palets”  (= reference palets)

The goal  is to track    reference  pallets   from suppliers to platforms   and from     platforms to stores :  So to know how many  reference pallets  are received on platform ( with a good receipt from a supplier to a platform) and        how many  reference pallets  are send  from a platform to a store ( with a good issue from a platform to a store)

The  value of these reference palets   is  0 :   So, there is no bill   / no invoice control  for these articles .   There  is also no order for these reference pallets .  In first approach, there will  only   good receipts or  good issues  (maybe claims to adjust quantities) for these reference pallets     articles.  
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