Cyan360

SAP GRC Upgrade to Access Control 10.1

Gaurav Srivastava — Tue, 24 Nov 2015 03:58:21 +0000

Please join Cyan360 for a complimentary webinar

“SAP GRC Upgrade to Access Control 10.1”

on Thursday, December 10 at 2 p.m. EST.

Why Should You Attend?

We will be sharing valuable lessons learned for companies planning to upgrade to the latest version of GRC Access Control 10.1 from older GRC Access Control installations.

Why is it Important?

1. SAP’s plan to End support of older releases of GRC
2. Significant improvement in the performance
3. Leveraging New Features offered in SAP GRC Access Control 10.1 release.

Join Dharma Dumpala (DD), SAP GRC/Security Architect to learn about Upgrade methodology including planning, migration/configuration, testing, and go-live activities.

Key points addressed include:
• New features and benefits of the product
• Upgrade paths/procedures
• Upgrade pain points

This is a great opportunity to engage directly with top GRC experts and gain insight to successfully plan your SAP GRC upgrade journey.

This 30 minutes webcast is free to join.

Sincerely,
The Cyan360 Team

After registering, you will receive a confirmation email containing information about joining the webinar.

View System Requirements

FOUR ESSENTIALS FOR INTERACTIVE MARKETING

Aaron Jain — Fri, 13 Nov 2015 17:14:17 +0000

Interactive Marketing means engaging each customer and prospect in a cross-channel dialogue that builds upon his or her past and current behavior.

The essential technology characteristics to enable your transition to Interactive Marketing are:

Customer awareness
Centralized decisioning
Cross-channel execution
Integrated marketing operations

IT ALL STARTS WITH LISTENING: CUSTOMER AWARENESS

Active listening is the ability to capture what a customer is saying – both explicitly and implicitly. Capture a customer’s behavior across all online and offline channels. Use this information to determine what to say next requires a technology solution that can leverage and process both historical and present situation, identify actionable insights, alert you when potential opportunities arise, and predict outcomes.

To make all this possible your interactive marketing solution requires:

Customer Analytics
Web Analytics
Predictive Analytics
Event Detection

MEANINGFUL CONVERSATION: CENTRALIZED DECISIONING

Imagine a conversation between two people. What if one person couldn’t remember what the other had said a minute before? Or if they could only remember part of the discussion – like what was discussed on the phone, but not what had taken place over lunch? Such a conversation would be deeply frustrating and profoundly alienating. The ability to carry on a continuing dialogue over time and across channels is fundamental to Interactive Marketing. Centralized decisioning enables you to “think before you speak” to your customer, and speak based on a complete memory of your conversations with the customer to date. It’s essential to engaging customers in an effective dialogue.

To make this happen, Interactive Marketing incorporates everything you have captured through your analytics and awareness strategies to drive:

Segmentation
Offer Management
Real time targeting
Interaction history

FLAWLESS CROSS-CHANNEL EXECUTION NEEDS AN INTEGRATED MARKETING PLATFORM

Traditional campaign management systems were often designed to support outbound push marketing. But today’s customers seamlessly move across channels in the course of making a single buying decision. The most effective Interactive Marketing solution operates through any outbound or inbound channel with ease, and manages conversations that continue throughout as many interactions as necessary to help customers reach their goals.

An effective Interactive Marketing solution offers capabilities that support flawless cross-channel execution including:

Outbound fulfillment
Inbound integration
Lead management

GAINING TRACTION: AUTOMATED MARKETING OPERATIONS

Interactive Marketing requires strong foundation to increase your efficiency, and gain better control over your processes. Foundational support provided by marketing operations capabilities align resources to objectives, streamline production processes, track budgets and expenses, and improve team collaboration.

You can improve the operational efficiency and effectiveness by effectively:

Budgeting and forecasting
Integrated campaign planning and execution
Standardized workflow
Online approvals and electronic proofing

New Blog Series: CAR Tip in a Minute

cyan360 — Fri, 17 Jul 2015 14:37:42 +0000

We know our partner community is itching to demonstrate amazing things with SAP Customer Activity Repository powered by SAP HANA. To accelerate your critical path to success, we’ve tapped directly into the development team behind the product in order to introduce this new blog series.

With the CAR Tip in a Minute, you can expect fast, simple, and easy-to-implement technical tips and tricks straight from the development team themselves! Our team of experts will be steadily streaming their best practices on a wide variety of subjects, from the back-end views all the way to front-end implementation. You’ll also become more familiar with product documentation, technical tidbits, and videos you probably never knew existed!

Have Your Say

Don’t want to wait for your hot topic to show up? Send us an email and let us know what you’re curious about!

Stay tuned for the next CAR Tip in a Minute, coming soon on the CAR Partner Development Center powered by the SAP Community Network.

What is difference between a multi-channel and omni-channel customer experience ?

cyan360 — Tue, 14 Jul 2015 11:33:04 +0000

Multi-channel strategy allows customers to use the channel of their choice. Multichannel is an operational view. Omni-channel, however, is all about customer experience, orchestrating the customer experience across all channels so that it is seamless, integrated and consistent. Omni-channel includes the addition of social and mobile channels and anticipates that customers may start in one channel and move to another as they progress to a resolution. Making these complex “hand-offs” between channels must be transparent for the customer. Simply put, Omni-channel is Multichannel done right!

Omni-channel done right – Search Strategies – Organic search and paid search go hand in hand as they significantly affect one another. By implementing a search strategy, you can improve the number of searches for your brand and also drive more visits to your website or store.

10 best practices for successful project management

cyan360 — Tue, 09 Jun 2015 19:34:38 +0000

The right mix of planning, monitoring, and controlling can make the difference in completing a project on time, on budget, and with high quality results. These guidelines will help you ‘plan the work and work the plan.’

Given the high rate of project failures, you might think that companies would be happy to just have their project finish with some degree of success. That’s not the case. Despite the odds, organizations expect projects to be completed faster, cheaper, and better. The only way that these objectives can be met is through the use of effective project management processes and techniques. This list outlines the major phases of managing a project and discusses key steps, including:

Using a project definition document
Creating a planning horizon
Monitoring the schedule and budget
Staying alert for several specific warning signs
Making sure scope change requests are approved by the project sponsor

Pallet Management in SAP retail

cyan360 — Tue, 02 Jun 2015 12:49:36 +0000

I just want to know if you have some ideas related to a pallet management

We manage articles : article type “FRIP” (perishables) and for this article type, we have suppliers/stores orders suppliers/stores deliveries goods receipts from suppliers/ goods issues for stores bills for stores / invoices control for suppliers.

I have to find a way to manage pallets as transport help equipment (not linked to any articles) and I don’t know exactly which article type I have to used

Summary:

There will be around 15 articles “palets” (= reference palets)

The goal is to track reference pallets from suppliers to platforms and from platforms to stores : So to know how many reference pallets are received on platform ( with a good receipt from a supplier to a platform) and how many reference pallets are send from a platform to a store ( with a good issue from a platform to a store)

The value of these reference palets is 0 : So, there is no bill / no invoice control for these articles . There is also no order for these reference pallets . In first approach, there will only good receipts or good issues (maybe claims to adjust quantities) for these reference pallets articles.

Mobile Consumer Application

cyan360 — Tue, 02 Jun 2015 07:13:44 +0000

This example shows how a consumer facing mobile application on top of data from the SAP Customer Activity Repository could help to attract the consumer to use the application frequently while increasing the comfort for the user and increase the sales.

The trial specific showcase is a SAP UI5 example how customers or partners could leverage SAP Customer Activity Repository services integrate valuable input into a customer specific consumer app. It is a CAR trial specific implementation geared to showcase the potential using ODATA services build on standard CAR Virtual Data models to:

retrieve a sales history
to support product recommendations based on the customers buying history
to do an article lookup in the customers buying history for a return scenario

STORY

A consumer has downloaded the mobile application from his retailer ‘North Eastern Grocery’
He/She collect virtual stamps for every purchase that exceeds 100 USD. After 10 such stamps he/she collects a voucher for the next purchase. The SAP Customer Activity Repository is actually queried for all transactions exceeding >= 100 USD after the last voucher issue date
The shown promotion items actually could be proposed by a combination of SAP Customer Activity Repository, and Hybris Marketing and Customer Segmentation with usage in the product recommendation engine.
The second screen shows a simple QR code the consumer can use at the register to identify himself. By this the need to carry loyalty cards is obsolete and by identifying himself he automatically participates in the loyalty program but also participates in a simplified return process showcased in the final screen of the sample application
Simply search for an article and the last purchase receipts will show as a proof for being able to return an article. By this the need to keep and file the paper receipt is obsolete.

Explore the Mobile Consumer Application

The use clicks on the Tile named Mobile Consumer App from the Launchpad.

The consumer optimizes his process by collecting virtual stamps for every purchase. In the example a purchase of 50 USD reflects 20 Points. As soon the user has reached 100 Points he can use a voucher of 25 USD for the next purchase. To do so he can easily identify himself via an OR code. In case he wants to return a product, he can search and see all his purchased article.

This app is a responsive app and can adjust according to the device is running on, below you see how the app adapts accordingly.

Further at the cash counter you would like to earn points on the purchase you have made, to do so the user would click on the "QR Code" and simply scan the same at the cash counter. This would allow to reflect the points earned immediately on to the initial loyalty bar.

Additionally if the user wishes to return a particular article and cannot find the invoice for the same, he has got a chance now by simply clicking on "Return Articles" and search for the article and show at the cash counter.